Q: How long does it take for my merchandise to arrive?

A: Shipping and processing may take up to 4 weeks from date of order.

Q: Where do you ship?

A: We ship anywhere in the world, with the caveat that your country might decide to hold up a package at customs.  In that event, you should be notified and Electric Six is not responsible for any levies which may be imposed (though in our experience, this is very, very rare).

Q:What is your return policy?

A: In general, we do not exchange or refund purchases. However, if an item has been damaged or has been incorrectly processed, please contact us and let us know the details and we'll be happy to resolve the issue.